Personnel Today
May 23, 2011
Laura Chamberlain
Half the organisations surveyed in XpertHR’s conflict management survey that have altered their conflict management approach in the last two years have introduced or made changes to their mediation procedures.
The survey also found that more than three-quarters (77.6%) of employers believe that mediation and other third-party interventions have the potential to reduce the number of tribunal claims.
Employers said that the most appropriate situations for using mediation were: dealing with relationship breakdowns between colleagues (39%) or between managers and employees (38%); perceived bullying or harassment (35%); and perceived discrimination (35%).
The survey of 190 employers found that the most common type of mediation service used was an external mediator on an ad hoc basis.
Rachel Suff, author of the report, commented: “Early and informal methods of conflict resolution, including independent third-party intervention such as mediation, are now a key aim of the Government’s vision for individual dispute resolution.
“Part of the attraction of mediation is that it is potentially quicker and cheaper than formal processes and can help preserve the employment relationship.”
Personnel Today announced this month that there will be a new innovation in dispute resolution category in the Personnel Today Awards 2011.
The new category has been included to reflect the growing importance of dispute resolution in the HR profession and follows the Government’s consultation on workplace disputes.
View the full findings of the conflict management survey on XpertHR
Mediation Services
If you have a client or know someone who may benefit from the Mediation Services that we provide please contact, Mark Small on 087-2268394 to discuss your requirements or organize a mediation.
For more information on our mediation services CLICK HERE
Mediation Advocacy Training
Mediate Ireland provides training programs to anybody involved in the Mediation Process. One of our most popular programs is “An introduction to Mediation Advocacy”, which is specifically for professionals who represent their clients at a mediation. This is a afternoon program (6 CPD hrs are available) which runs regularly throughout the year.
For more information on our training programs CLICK HERE
